Description

Quality management is a systematic approach aimed at ensuring products and services meet customer expectations and regulatory requirements. It encompasses planning, control, assurance, and continuous improvement processes. By implementing frameworks like Total Quality Management (TQM) or ISO standards, organizations can enhance operational efficiency and customer satisfaction. Key components include defining quality objectives, training employees, and utilizing data-driven decision-making. Effective quality management fosters a culture of accountability and encourages feedback, leading to innovation and competitive advantage. Ultimately, it helps businesses reduce costs, minimize errors, and build a strong reputation, making quality a cornerstone of sustainable success in today’s marketplace.